Privacy policy for trip requests
Party bus by the hour, or a bus with a driver for a local trip, an airport run or an event, in ten US metros.
Price shown before you commit, confirmed before you pay.
This policy explains what information we collect when you use this site or request a trip, how it is used, who receives it, and the choices you have. "We" and "us" mean the business that runs this site. This version applies from September 27, 2026.
What we collect
- Your trip. When you submit a request, we collect the trip details you provide (pickup, destination, date, times, passenger count, stops, luggage, flight number for an airport run, the occasion, and similar itinerary information), whether everyone on a party bus is 21 or older, and any notes.
- Accessibility needs. If you tell us about an accessibility need, we use it only to find a vehicle and operator that can meet it.
- Your contact details. Your name, email and phone, and whether you agreed to text messages, so we can price and arrange your trip and reach you about it.
- Payment records. When you pay, Stripe collects your card or wallet details directly. We receive a payment reference, the amount and whether the payment succeeded, never your full card number.
- Messages. What you write to us by email, and our replies.
- How the site is used. Pages viewed, the page that sent you here, buttons clicked, the options you pick in the booking form, your browser and device type, and an approximate location worked out from your IP address. Our analytics events never carry your addresses, contact details or notes. We also record sessions to see where the site is hard to use. Anything typed into a form field is masked in your browser before a recording is sent, but a screen that shows your details back to you, such as the itinerary summary or the payment confirmation, can appear in a recording. When you start a payment, we attach the analytics session reference to the payment record so we can see which pages led to a booking.
- Technical data. Like any website, our servers receive your IP address. We use it to keep the site running and to limit spam and abuse.
How we use it
We use your information to price your request, confirm your trip with a local partner, and contact you about your booking. We also use it to take payment and issue refunds, to handle a problem or a claim about a trip, to keep the business and tax records the law requires, to understand how the site is used and fix what does not work, and to block spam and fraud. We do not use it to build a public profile of you, we do not sell it, and we do not use it for marketing unless you ask us to.
Who we share it with
- The operator confirmed for your trip receives the itinerary details necessary to arrange your trip, limited to what that operator needs to perform the trip. When the trip needs it, that includes the name and phone number of the trip contact so the driver can reach the group on the day. We do not share your information with operators beyond the one confirmed for your trip, except that we may describe the trip, without your name or contact details, to operators while we look for one.
- Companies that run parts of the service for us, each limited to that job: Stripe processes payments; Supabase hosts the database where requests are stored; Mailgun sends our email, including an alert for each new request, and passes the email you send us on to the mailbox where we read it, which Google hosts; PostHog is our analytics tool, and it receives site-use data through this site's own address; Vercel hosts the site.
- Others, only when required. We disclose information when the law requires it, to protect people's safety or our legal rights, or to a buyer if the business is ever sold, in which case this policy continues to apply to it.
We do not sell your information to third parties, and we do not share it for targeted advertising.
Cookies and browser storage
Our analytics tool stores a first-party cookie and a local storage entry to tell one visit from the next. The booking pages load Stripe's payment script, which sets its own cookies to help prevent fraud. The booking form keeps your unfinished answers in your own browser for up to 14 days, so you can come back to them; that draft is not sent to us until you submit. We do not use advertising cookies. You can block or delete cookies and site data in your browser settings, and the site still works.
Text messages
The booking form lets you agree to texts about your request. We do not send text messages at present, so we reach you by email. If we start, texts will be about your request only, never marketing, and you will be able to stop them at any time. We do not share your mobile number or your consent to receive texts with anyone for their own marketing.
Payment information
Payments are processed by Stripe, which receives your card or wallet details and billing address directly and handles them under its own privacy policy. We do not collect or store card numbers ourselves, and the operator never receives your payment details.
How long we keep it
We keep request and booking data for 3 years after the trip date, then delete it. For a request that never became a trip, the 3 years run from the date you sent it. Payment and tax records are kept for as long as tax law requires. Analytics data and recordings are kept in our analytics tool under its retention settings and are used only to understand and improve the site.
How we protect it
Requests are stored in a private database that only our server can read, over encrypted connections. A copy of each new request also reaches our email inbox so a person can act on it. Card numbers never reach our systems. No system is perfectly secure; if you think information you gave us has been exposed, tell us at once.
Your choices
You can contact us to ask what information we hold about a request you submitted, to correct it, or to delete it. For a trip that has taken place or is booked, we keep what the law requires us to keep and delete the rest. We may ask you to write from the email address on the request so we know it is yours. If you live in California, Colorado, Connecticut, Virginia or another state with its own privacy law, you have the rights that law gives you, including access, correction, deletion and a right not to be discriminated against for using them. See contact us.
Children
Requests must come from adults, and we do not knowingly collect information from anyone under 13. If you believe a child has sent us information, tell us and we will delete it.
Changes to this policy
We may update this policy; the version in effect at the time of your request applies to that request.
Questions people ask about this policy
- Does the local operator see all my information? No, only the itinerary details needed to perform your specific trip, and the trip contact's name and phone number when the driver needs them; not your full request history or your payment details.
- Can I request a copy of what you hold on me? Yes, contact us and we will tell you what information is tied to your request.
Contact
Questions about this policy: see contact us, or email support@gobussin.com.