Terms of service for bus bookings
Party bus by the hour, or a bus with a driver for a local trip, an airport run or an event, in ten US metros.
Price shown before you commit, confirmed before you pay.
These terms apply when you request, price, or book a group bus trip through this site. "We", "us" and "our" mean the business that runs this site. "You" means the person who makes the request, for themselves and for the group travelling with them. This version applies to requests made on or after October 11, 2026.
Who we are and what we are not
We are a new company. We are not a bus company or a motor carrier: we do not own vehicles, employ drivers, or hold insurance of our own on any vehicle. The vehicle and driver on your trip are provided by an independent local operator that runs the trip under its own operating authority and insurance. Vehicle images on this site are illustrative.
What we do
We take requests for group bus trips with one vehicle and a driver. For each request, we must first find an available local operator and check it as described on how it works. We do not have a standing provider network or verified coverage in the listed cities. We do not arrange multi-vehicle or multi-day trips, trips that cross a state line or leave the region, school or field-trip contracts, or recurring shuttle routes.
Who can book
You must be at least 18, and you must be allowed to book for the group you are booking for.
Your request and our price
Submitting a request does not create a booking or reserve a bus. A price range on screen is an estimate. No provider or vehicle is assigned at that stage. If we find an available operator, we send you a written quote based on the itinerary details you provide. It names the vehicle and driver for the block of hours, the operator's minimum, confirmed charges, and any item that remains open. A refundable deposit, if the operator asks for one, is listed separately and is not part of the quoted trip total. See how our pricing works.
Payment and deposits
Nothing is charged when you submit a request. Current online results are estimate ranges and do not offer instant payment. Payment can follow only after you accept a written quote and provider availability has been confirmed. Card and wallet payments are processed by Stripe, our payment processor; we do not see or store your full card number. The charge appears on your card statement as HOPTIRE* GOBUSSIN; HOPTIRE is the name of the payment account we use, not a billing error. If sales tax applies, it is shown as its own line before you pay. We take your payment before we commit a non-refundable deposit to the operator, and before we commit it we tell you in writing what that deposit means for a later cancellation. If you think a charge is wrong, tell us first so we can correct it quickly.
Changes to your itinerary
Changes to your itinerary after a price is confirmed may change the price. We confirm any change in price with you before it applies, as described on changing a booking. If the day runs longer because the group changes the plan, the extra time is agreed with you and shown as its own line; the driver does not bill you at the curb.
Cancellations
Cancellation is free before an operator is confirmed for your trip. Once an operator is confirmed, there is no charge from us if you cancel at least 14 days before the trip date, although a non-refundable operator deposit that we showed you in writing before the operator was confirmed is not returned. Inside that window the operator's cancellation and deposit terms apply, which can be up to the full price; we show them to you in writing, with the amount, before the operator is confirmed for your trip. We add no cancellation charge of our own. Cancellation terms are set out in full on our cancellation policy.
Your group on the day
- Group size and luggage. Keep to the passenger count and luggage in your confirmed itinerary. A larger group or more luggage may need a different vehicle and a new price.
- Timing. Be ready at the pickup point at the confirmed time. Waiting time caused by the group counts against your block of hours.
- Party buses. Every passenger must be 21 or older, and we do not arrange party buses for proms or other events for minors. This is our own rule for party buses; it does not apply to other trips.
- Alcohol. Alcohol is allowed only where the law and the operator's written policy allow it. We send you that policy in writing before the operator is confirmed for your trip, and we do not promise that you can bring your own drinks.
- Conduct. The driver decides the route, the speed and when it is safe to stop, and must keep to legal limits on driving and working hours. The driver may refuse to carry, or end the trip for, anyone who behaves in a way that is unsafe or illegal. If the trip ends early for that reason, the unused time is not refunded.
- Cleaning and damage. If the operator's terms include cleaning or damage charges, we show them to you in writing before the operator is confirmed for your trip. Any such charge needs evidence, such as photos, and a review by a person before it is made, and it is never an open-ended amount.
- Belongings. Take your belongings with you. If something is left on board, tell us and we ask the operator to hold it for you, but we are not responsible for items left in the vehicle.
Delays and things outside our control
Traffic, weather, road closures, flight delays and breakdowns can make a vehicle late or change a trip. The operator plans to arrive on time, but an exact arrival time is not guaranteed. If a vehicle breaks down, we and the operator work to send a replacement. If we or the operator cannot run the trip as booked, we arrange a replacement you accept or refund what you paid in full; if a trip is cut short for that reason, we refund the part that did not run. If severe weather or a road closure makes the trip unsafe to run at all, we offer a new date, or a refund of what you paid less any non-refundable operator deposit we showed you in writing before the operator was confirmed.
The operator and insurance
Before we confirm an operator for your trip, we check its federal or state operating authority, its insurance, and that the vehicle fits your group, as described on how it works. The operator is responsible for the vehicle, the driver, its licences and permits, its insurance, and safe operation. We do not hold insurance on any vehicle. Because the operator runs and insures the vehicle, a claim for injury, loss or damage caused during the trip goes first to the operator and its insurer; we give you the operator's details and the records of your booking, and we stay involved until it is answered. This does not take away any right you have against us under these terms or the law.
Limitation of liability
We are responsible for the service we arrange and for putting right work that was not done as described. Our total liability to you for any claim about a trip is limited to the amount you paid us for that trip. This limit does not apply to injury or death caused by our own negligence. We are not liable for indirect or consequential loss, such as a missed flight, event or reservation. Nothing in these terms limits any liability or consumer right that the law does not allow to be limited.
Problems and disputes
If something goes wrong, write to us first with your trip date and the name on the request. We aim to settle the matter within 30 days. If we cannot, either of us may take it to court. You can always use the small claims court where you live.
Governing law
These terms are governed by the laws of the State of New York.
Changes to these terms
We may update these terms; the version in effect at the time of your request applies to that request.
Questions people ask about these terms
- Do these terms cover the local operator too? These terms cover your agreement with us; the local operator confirmed for your trip performs the physical trip under our arrangement, as described in how it works.
- When do these terms take effect? They apply from the point you submit a request, and the confirmed version applies for the life of that booking.
- Who do I contact if something goes wrong on the day? Us. We stay your single point of contact, including for a late vehicle, a breakdown or a damage question.
Contact
Questions about these terms: see contact us, or email support@gobussin.com.