Cancellation policy
Party bus by the hour, or a bus with a driver for a local trip, an airport run or an event, in ten US metros.
Price shown before you commit, confirmed before you pay.
DRAFT: pending owner review. This page is a working draft and has not been reviewed as final. Placeholders below (legal entity name, cancellation window) must be filled in and this notice removed before publication. See cancelling or changing a booking for the plain-language explanation of this policy.
This policy is issued by [LEGAL ENTITY].
Before an operator is confirmed
You may cancel a request at any time before a specific local operator has been confirmed for your trip, at no cost. Nothing has been committed to a third party on your behalf at this stage.
After an operator is confirmed
Once a specific local operator has been confirmed for your date, a cancellation window applies: [OWNER-TO-SET: exact window, e.g. a number of days before the trip date, to be set once operator deposit terms are established]. This window exists because the confirmed operator may decline other work to hold your date, and some operators require a deposit at the point of confirmation. No specific dollar cancellation fee is stated in this draft; any fee tied to a specific booking is disclosed to you at the time an operator is confirmed, before you are charged it.
Cancelling within the window
[OWNER-TO-SET: portion, if any, of a payment already made that is retained on cancellation within the window, once operator deposit terms are known. No percentage or dollar figure is stated until confirmed with real operator agreements.]
Refunds
Refunds are issued only against payments made and verified as received; we do not refund a payment that has not cleared. A qualifying refund is issued to the original payment method within [OWNER-TO-SET: processing time].
Changes instead of cancellation
If your itinerary changes rather than being cancelled, see changing a booking; a change is often possible closer to your date than a full cancellation.
If the operator cancels
If a confirmed operator cannot fulfill your trip, we work to arrange a replacement, or refund any payment made if a replacement cannot be arranged.
Questions people ask about this policy
- How do I know which stage my booking is in? We tell you directly when it moves from pricing to confirmed, the point this window begins.
- Is there a fixed cancellation fee amount? Not stated here; any fee depends on the confirmed operator's terms and is disclosed before you are charged it.
What we do not claim
We do not claim a fleet, drivers on staff, insurance coverage of our own on any vehicle, a network of partner operators, customer reviews, or an operating history. Vehicle images are illustrative. We are a new company that arranges each trip with a local partner.
Get my price
This policy applies once an operator is confirmed for your trip. The price we show is confirmed before any payment. Checkout is a labeled preview until payments are enabled.
Contact
Questions about a specific booking's cancellation terms: see contact us.
Sources
- No external sources. Scope and policy from manifest/families.json and DECISIONS.md (2026-09-16).