Cancellation and refund terms
Party bus by the hour, or a bus with a driver for a local trip, an airport run or an event, in ten US metros.
Price shown before you commit, confirmed before you pay.
Nothing is charged when you send a request, and cancelling before an operator is confirmed costs you nothing.
This policy is ours. "We" means the business that runs this site, and "operator" means the local bus company confirmed for your trip. It is part of our terms, and this version applies from September 27, 2026.
How to cancel
Email support@gobussin.com with your trip date and the name on the request, or use contact us. A cancellation counts from the time your message reaches us, and we confirm it by email.
Before an operator is confirmed
You may cancel a request at any time before a specific local operator has been confirmed for your trip, at no cost. Nothing has been committed to a third party on your behalf at this stage. If you already paid, we refund you in full.
After an operator is confirmed
Once a specific local operator has been confirmed for your date, a cancellation window applies: cancel at least 14 days before the trip date and there is no charge from us. You get back everything you paid, except any part that we told you in writing, before the operator was confirmed, is a non-refundable operator deposit. This window exists because the confirmed operator may decline other work to hold your date, and some operators require a deposit at the point of confirmation. No specific dollar cancellation fee is stated in this policy; any fee tied to a specific booking is disclosed to you at the time an operator is confirmed, before you are charged it.
Cancelling within the window
Inside that window the operator's own cancellation and deposit terms apply, because the vehicle and driver are held for your date. Some operators keep a deposit and some keep up to the full price. We show you those terms in writing, with the amount, before the operator is confirmed for your trip, and that written amount is the most you can lose. We do not add a cancellation charge of our own on top.
Refunds
Refunds are issued only against payments made and verified as received; we do not refund a payment that has not cleared. A qualifying refund is issued to the original payment method within 5 to 10 business days.
Changes instead of cancellation
If your itinerary changes rather than being cancelled, see changing a booking; a change is often possible closer to your date than a full cancellation.
If the operator cancels
If a confirmed operator cannot fulfill your trip, we work to arrange a replacement. If we cannot find one, or you do not accept the replacement we offer, we refund what you paid in full.
Questions people ask about this policy
- How do I know which stage my booking is in? We tell you directly when it moves from pricing to confirmed, the point this window begins.
- Is there a fixed cancellation fee amount? Not stated here; any fee depends on the confirmed operator's terms and is disclosed before you are charged it.
Contact
Questions about a specific booking's cancellation terms: see contact us.